At Hotel Suvin Residency, we strive to provide exceptional hospitality and a memorable experience for all our guests. To maintain our commitment to quality service and ensure transparency in our policies, we have implemented a Zero Refund Policy. Kindly review the details of our policy below:
- Non-Refundable Reservations: All bookings made at Hotel Suvin Residency are considered non-refundable. Once a reservation is confirmed, the guest agrees to adhere to the zero refund policy, regardless of the circumstances that may lead to a cancellation or modification of the reservation.
- Advance Payments: To secure a reservation, guests are required to make full advance payments at the time of booking. This ensures that rooms are reserved exclusively for them and avoids any inconvenience caused by overbooking.
- Cancellation and Modification: Hotel Suvin Residency does not allow any cancellations or modifications for bookings made under the Zero Refund Policy. This policy applies to all room types, packages, and promotional offers.
- No-Show Policy: In the event of a no-show, where the guest fails to check in on the specified arrival date without prior notice, the full amount of the reservation will be charged as per the zero refund policy.
- Force Majeure: While we understand that unforeseen circumstances can arise, including emergencies and natural disasters, the zero refund policy remains applicable. Hotel Suvin Residency advises guests to obtain suitable travel insurance to safeguard against any unforeseen events that may impact their travel plans.
- Customer Satisfaction: We value our guests and their experience at Hotel Suvin Residency. In case of any dissatisfaction or issues during the stay, we encourage guests to immediately inform our front desk team. Our staff is dedicated to resolving concerns promptly and ensuring guests have a comfortable stay.
We believe that transparency and clear communication are essential for maintaining the trust of our guests. The Zero Refund Policy at Hotel Suvin Residency has been designed to provide guests with a hassle-free reservation process and uphold the standard of excellence in our services.
We kindly request all guests to thoroughly review and acknowledge our Zero Refund Policy before making any reservations. Should you have any questions or need further clarification, please feel free to contact our reservation team, who will be more than happy to assist you.
Thank you for choosing Hotel Suvin Residency, and we look forward to welcoming you for an exceptional stay experience.